Results
Numbers you can check for yourself.
This industry is full of flattering screenshots and charts with no source. We would rather tell you what we measure and how, and wait for our clients' consent before publishing anything about them.
Our case studies are on their way.
Each one will be published with the name of the business, the exact period, the starting and ending figures — and the client's written consent. You will be able to open their Google profile alongside and check. Until that condition is met, this page stays empty rather than decorative.
Our indicators
Six measures, recorded every month.
Average rating
Its value matters less than its trajectory over twelve months. A rating climbing slowly is worth more than a high one that is slipping.
New reviews per month
The indicator that moves fastest once collection is in place, and the one that best protects you from an isolated incident.
Reply rate
The share of reviews that received a reply. Our target is 100%, no exceptions, including reviews with no comment.
Average reply time
Counted in working hours. On negative reviews, this is the delay that decides how much damage is done.
Local pack position
Your rank in the three-result block shown on your main search queries, recorded every month.
Calls and directions
The actions actually triggered from your profile. It is the only measure that touches your revenue.